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Sump pump · triage

Sump pump not running and water is rising

The short answer

Check from a dry spot: is the pump plugged in, the breaker on, the GFCI outlet reset? Free the float. If the power is out or the pump is dead and water is rising, protect electrics and call.

Never stand in water to reach the pumpIf water has reached the outlet or the floor around it, cut power at the breaker from somewhere dry, or call for help.

Know your shutoffs

Electrical panel and main breakerThe breaker panel (or fuse box), often in a garage, basement, utility room or hallway.

Every outcome on this card

TodayNo power to the pump

Move belongings up and get help.

  1. Move belongings and stored items off the floor
  2. Use a battery backup pump if you have one A generator must run outdoors, far from windows: it makes carbon monoxide.
  3. Call a plumber or water-removal service if the water reaches the floor
TodayThe pump isn’t running

Check power and the float.

  1. Check it is plugged in and the GFCI outlet is reset
  2. Free the float Unplug first.
  3. If it still won’t run, call a plumber today A wet-vac or rented pump can hold the line meanwhile.
Emergency nowWater around the pump’s power

Stay out of the water.

  1. Do not touch the cord or outlet
  2. Cut power at the breaker from a dry spot, or call your utility or 911
  3. Call a plumber or water-removal service

Related

Water near outlets, the panel or appliancesSump pump keeps running with no rainWater in the basement or around the foundation after rain

Written from

Original casaq guidance, updated 2026-10-05. General guidance, not a diagnosis; licensed-pro review pending. Severity levels: Emergency now / Today / This week / This month / Watch. Send a correction.

Step 1

Is the house power on?